Introduction
Squack, Inc. (“Relace”, “we”, “us” or “our”) respects your privacy and is committed to protecting it. This is the Privacy Policy for relace.ai and all corresponding domains, subdomains, web pages and websites associated therewith (the “Site”), and any other content, applications, APIs, features, functionality, information, and services offered by us through the Site (collectively the “Services”), and it applies to all users of the Services, whether you are accessing and/or using the Services as a registered user or otherwise. The terms “you”, “your” or “user” means the users of the Site.
This Privacy Policy governs only the information we collect in connection with your use of the Services. This Privacy Policy does not cover any other information collected in any other manner or collected by any other entity, unless specifically stated.
Please also review our Terms of Use which governs your use of the Services. Any capitalized terms that are not defined in this Privacy Policy shall have the meaning given in the Terms of Use.
By using the Services, you are consenting to the practices described in this Privacy Policy.
Information We Collect
We generally collect two types of information from and about you in connection with the Services:
Personal Information
Information that identifies, relates to, or could reasonably be linked to you, such as your name, email address, physical address, telephone number, social security number, records of products or services purchased, internet browsing history, geolocation data, information regarding interaction with a website, professional information, and inferences drawn from personal information to create a profile about your preferences and characteristics (collectively “Personal Information”).
It does not include information that is aggregated, deidentified, legally publicly available, or information that cannot be reasonably linked to you.
Non-Personal Information
All other information other than Personal Information, which does not personally identify you (“Non-Personal Information,” together with Personal Information shall be collectively referred to herein as “Information”).
Sources of Information
We collect Information from multiple sources, including:
Information You Give Us
- Necessary Information to Make a Purchase. Information you submit to make a purchase or create an Relace account (“Account”), including but not limited to your name, address, payment information, email address, and phone number. You may modify this information via your Account settings (if available) or contacting us by email or mail using the contact information under the “Contact Us” section below.
- Necessary Information to Use Other Features. Information about yourself and additional consents in order to personalize and/or allow you to participate in and/or use certain features and functionality of the Services.
- Necessary Information for Our Communication with You. Information about you and additional consents in order to receive newsletters, updates, email correspondence, communication with mobile devices via SMS and/or other communications and notifications from us in order for us to provide up-to-date information about the Services, and to publicize and promote certain content, products and services offered by us, our business partners and/or other third parties. We will ask you to confirm your consent to any such uses at the time you sign up for these services or communications.
- Support Information. Information you provide to us when you contact us for technical, operational, or other support or otherwise provide any comments or feedback to us.
Information from Third Parties
- Third Party Services. When you connect a third party service (“Third Party Services”) to the Services or enable functionality from Third Party Services as part of your use of the Services, we may receive information from the applicable provider of the Third Party Service that you have consented to be disclosed or shared pursuant to its terms and conditions, whether made available via an application programming interface or otherwise, as well as other Information about you or your use of the Services within that Third Party Service. Such functionality may also perform actions on your behalf on the Third Party Service that are known to the Third Party Service or others. Even if you delete your account on a Third Party Service, we will retain any Information provided by that Third Party Service. Similarly, if you delete or deactivate your Information or Account on the Services, any Information that we have disclosed to or shared with Third Party Services (in accordance with this Privacy Policy) may be retained by those Third Party Services subject to their privacy policies. We strive to work only with third parties that adhere to data privacy practices at least as protective of users as this Privacy Policy.
- We may supplement the Information we collect with information from other sources, such as publicly available information from commercially available sources and information from our affiliates or business partners.
Automatically Collected Information
We may automatically collect certain Information about your equipment, browsing actions and other patterns by using certain automatic data collection technologies when you visit, access and/or interact with the Services, including:
- Log Files. When you use the Services, our servers automatically collect certain Information including Information that your browser and/or device that you access and/or use the Services on (“Device”) sends whenever you visit a website and/or use the applicable Device. Such Information may include your IP address, browser type and settings, and other usage data.
- Information about Your Device. We may also collect Information about your Device, including what type of Device it is, unique Device identifiers, the location of your Device, and other data provided by your applicable third party service provider and/or Device manufacturer. You should read the policies of such third parties in order to learn more about what Information your Device makes available.
- Other Non-Personal Information. Other Non-Personal Information related to your use of the Services, including usage, traffic data and other communication data, and resources that you access when you interact with the Services.
Automatic Data Collection Tech
The Information we collect automatically helps us to improve our Services and to deliver a better and more personalized user experience by enabling us, among other things, to store information about your preferences and to customize our Services. The technologies we use for this automatic data collection may include:
The Technologies We Use
- Cookies (or browser cookies). A cookie is a small file placed on your device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Services.
- Flash Cookies. Certain features of the Services may use local stored objects (or Flash cookies) to collect and store Information about your preferences and navigation to, from and on the Services. Flash cookies are not managed by the same browser settings as are used for browser cookies.
- Web Beacons. Pages of the Services may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Relace, for example, to count users who have visited those pages and/or for other related statistics.
Opting Out of Use of Tracking Technology
Most browsers are initially set to accept cookies (other than Flash cookies), but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Users can manage the use of Flash technologies, with the Flash management tools available at Adobe’s website, see http://www.adobe.com/products/flashplayer/security/privacy_policy/faq.html.
Certain browsers transmit “do-not-track” signals to the websites in which such browsers communicate with; however, this feature, and how it is used and activated, varies from browser to browser. It is not clear whether the signals are intentionally transmitted by a user, or whether a user is even aware of this. Despite current efforts, there is still disagreement amongst leading Internet standards organizations, industry groups, technology companies and regulators, concerning what, if anything, websites should do when they receive such signals, and no standard has been adopted to date. With respect to “do not track signals”, we currently do not take action in response to these signals, but, if a standard is established and accepted, we may reassess how to respond to these signals.
Please note that by blocking any or all cookies you may not have access to certain features, content and/or other personalization available through the Services.
How We Use Your Information
We use your Personal Information to operate, provide, and improve the Services that we offer our customers. These purposes include:
- Recommendations and personalization. We use your Personal Information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the Services.
- Fraud Prevention and Credit Risks. We use Personal Information to verify your identity, prevent and detect fraud and abuse in order to protect the security of our customers, Relace, and others. We may also use scoring methods to assess and manage credit risks.
- Purchase and Delivery of Services. We use your Personal Information to maintain your Account (if any), provide information on Services, take and process Orders, deliver Services, process payments, and communicate with you about Orders and Services, and promotional offers.
- Provide, Troubleshoot, and Improve the Services. We use your Personal Information to provide functionality, analyze performance, fix errors, and measure and improve the usability and effectiveness of the Services. Additionally, unless you have opted out (as provided in the User Rights section below), we use data provided to us to train, evaluate and improve our AI models.
- Comply with legal obligations. In certain cases, we collect and use your Personal Information to comply with laws.
- Communicate with you. We use your Personal Information to communicate with you in relation to the Services via different channels (email, SMS, messages in your Account inbox etc.), send you newsletters and/or updates, provide you with customer support, verify your identity, and to respond to your inquiries and requests.
Data Sharing and Disclosure
We do not sell your Personal Information to third parties. We also do not share your Information with third parties (“Share”), meaning we do not make available your Personal Information to third parties that you did not intentionally interact with for Cross-Context Behavioral Advertising (the targeting of advertising based on your Personal Information obtained from your activity across businesses, websites, applications, or services). However, we may disclose the Personal Information we collect to third parties in order to provide the Services (and all features of the Services) to you, including, without limitation, as follows:
- Sellers. In some cases, we may need to provide information to Sellers for the purpose of facilitating the purchase and delivery of the Services you order.
- Third-Party Service Providers. We employ other companies and individuals to perform functions necessary for the Services on our behalf (“Service Providers”). Examples include fulfilling orders for Services, sending postal mail or email, sending SMS messaging, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These Service Providers have access to Personal Information needed to perform their functions, but may not use it for other purposes. They will process your Personal Information in accordance with their own privacy policies.
- Protection of Relace and Others. We release Personal Information when we believe release is appropriate to: (i) comply with the law or legal process; (ii) enforce or apply our Terms of Use and other agreements; (iii) protect the rights, security, property, or safety of Relace and its respective employees, agents, and contractors; (iv) protect the safety, privacy, and security of users of the Services or members of the public; (iv) protect against fraud or for risk management purposes; and/or (v) respond to requests from public and government authorities. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
- Business Transfers. If Relace sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger or transfer of all or a material part of its business, Relace may transfer your Personal Information to the party or parties involved in the transaction as part of that transaction.
Other than as set out above, you will receive notice when Personal Information about you might be disclosed with third parties, and you will have an opportunity to choose not to disclose the Personal Information. We may use any and all Non-Personal Information collected from or about you for any reasonable purpose that is necessary to provide the Services or other related product and/or service requested. You can choose to opt-out of certain disclosures of your Personal Information to third parties.
Retention of Your Information
We retain your Information for as long as it is needed to provide you with Services, or for other purposes described in this Privacy Policy, and for as long as legally required. We do not retain your Information for longer than is necessary for these purposes. The retention period for any particular Information will vary depending on the nature of that Information and the purposes for which it is collected and processed, your exercise of the rights set forth below, and applicable laws.
User Rights
We strive to provide you with the ability to access, review, correct, update, suppress, delete, or otherwise limit our use of the Information you have previously provided directly to us, including:
- Via Email/Mail. You may also contact us by email or mail using the contact information under the “Contact Us” section below. In your request, please provide your state or country of residence, a description of your user activity (whether you are a registered user, whether you are a Seller or buyer, approximate date you began using the Services) and specify clearly what Information you would like to access, change, update, suppress, or delete.
- Via Your Account Settings (when available). If you have registered for an Account, you may have the ability to access and use certain features and functionality that provide you with the ability to set certain privacy, permissions, and Account options. Please be aware that that if you limit the collection of certain Information, you may not be able to use all of the features and functionality of the Services.
Additionally, you may opt-out of:
- Electronic Communications from Us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out of receiving these marketing-related emails by (a) changing or editing your preferences of your Account using the Account settings (as described above), (b) contacting us via email in accordance with the procedure set forth above, and/or (c) using the opt-out mechanism that is contained in each such email. Please note that there are certain service notification emails that you may not opt-out of, such as notifications of changes to the Services or policies.
- SMS messaging. You may terminate SMS messaging by replying “STOP”. SMS messaging will be terminated promptly unless you provide subsequent consent to receive messages.
- Third Party Marketing Purposes. You may request that we do not disclose your Personal Information on a going-forward basis with third parties for their direct marketing purposes by contacting us via email in accordance with the procedure set forth above.
- Use of Data for AI Training. You may request that we do not use your Personal Information for purposes training, evaluating and improving our AI models.
For any of the foregoing requests, we may request certain Information to verify your identity. For all requests, we will strive to respond as soon as reasonably practicable.
California's User Privacy Rights
In addition to your rights provided for in the Privacy Policy above, if you are a California resident, you have additional rights in relation to your Personal Information, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”). This California Privacy Rights Notice (“California Notice”) sets out those additional rights. Any terms defined in the CCPA have the same meaning when used in this California Notice.
Your Rights to Know, Access, Correct, Transfer, and Delete Personal Information
To the extent provided by law, up to twice per year, you may request that we disclose to you free of charge:
- the categories of Personal Information we collected about you;
- the categories of sources from which the Personal Information is collected;
- our business purpose for collecting, selling, or Sharing Personal Information;
- the categories of Personal Information about you that we sell, Share, or disclose to third parties;
- the categories of third parties with whom we sell, Share, or disclose Personal Information; and
- the specific pieces of Personal Information we collected about you.
You may request that we:
1) correct any inaccurate Personal Information that we collected from you;
2) delete your Personal Information (to the extent permitted by law and to the extent that an exception does not apply); and 3) transfer your Personal Information to another entity.
If you would like to access, manage, change, correct, transfer, limit, or delete your Personal Information, you can do so via your Account settings (when available, or mail or email your request using the contact information under the “Contact Us” section below.
We will confirm receipt of your request with 10 business days. We will respond to your request within 45 calendar days of receiving your request, and notify you if we need an additional 45 days to respond.
Verifying Requests
When you ask us to disclose specific pieces of Personal Information to you or to delete Personal Information we obtained from you, we have to verify your identity before processing your request. If we are unable to verify your identity we may deny your request at our discretion. As a part of this process, we will match the identifying information provided by you to the Personal Informational we have about you. We may ask for additional Personal Information such as government or other identification, along with your name, address history, and information about your previous interactions with us. More stringent verification is required if you do not have or cannot access your Account with us.
An Authorized Agent can make Requests on your Behalf
You may designate an authorized agent to make a request to access or a request to delete on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide the agent with a valid power of attorney. We will also request your valid government issued identification and the authorized agent’s valid government issued identification. We may verify the authenticity of the request directly with you, and may deny requests from authorized agents who do not submit sufficient proof that they have been authorized by you to act on your behalf, or are unable to verify their identity.
Categories of Personal Information We Collect
Pursuant to the CCPA, this section describes:
1) disclosure of the categories of your Personal Information we collected in the 12 months prior to the “Last Updated” date of this Privacy Policy;
2) identification of the categories of sources from which your Personal Information is collected;
3) the categories of Personal information that we disclose to third parties, and the categories of third parties to whom the information is disclosed.
Additional information about these categories can be found in the previous Privacy Policy sections above. The categories are as follows:
- Name, Contact Information, and other Identifiers. This includes information like your name, alias, postal address, online identifier, IP address, email address, account name and number, birthdate, driver’s license or other government issues identification, last 4 digits of your social security number, and other similar identifiers.
- Categories of Sources Collected From. We collect these from: 1) you directly; 2) Service Providers; 3) automatic data collection technologies.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) Service Providers, such as payment processors and delivery services; 2) Sellers for the limited purpose of providing the Services.
- Other Personal Information protected under Cal. Civ. Code 1798.80(e). This includes information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, signature, physical characteristics or description, telephone number, passport number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
- Categories of Sources Collected From. We collect these from: 1) you directly.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) Service Providers, such as payment processors and delivery services.
- Protected Classifications Under California or Federal Law. This includes demographics such as your age, marital status, race, religion, national origin, disability, sexual orientation, gender, or citizenship status.
- Categories of Sources Collected From. We collect these from: 1) you directly; 2) Social media services.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) Service providers, such as survey providers.
- Commercial Information. This includes records of Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Categories of Sources Collected From. We collect these from: 1) you directly and our observations of your interaction with us; 2) Service Providers; 3) automatic data collection technologies.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) Service Providers.
- Internet Activity Information. This includes your interactions with our Services and what led you to our Services, such as browsing history search history and information regarding your interaction with a website.
- Categories of Sources Collected From. We collect these from: 1) you directly and our observations of your interaction with us; 2) Service Providers; 3) automatic data collection technologies.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) Service Providers.
- Geolocation Data. This includes the location of your device or computer.
- Categories of Sources Collected From. We collect these from: 1) you directly and our observations of your interaction with us; 2) Service Providers; 3) automatic data collection technologies.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) [INSERT] or [We don’t disclose this with any third parties.]
- Audio or Visual Information. This includes audio, visual, electronic, thermal, olfactory, or similar information such as images, audio recordings, and CCTV footage.
- Categories of Sources Collected From. We collect these from: 1) you directly; 2) Service Providers.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) Service Providers, such as service providers who review any recordings of customer service phone calls for quality assurance purposes.
- Professional or Employment Information. This includes information Sellers may provide about their business.
- Categories of Sources Collected From. We collect these from: 1) you directly and our observations of your interaction with us.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) Buyers of Services.
- Inferences Drawn from Information. This includes inferences drawn to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, and abilities.
- Categories of Sources Collected From. We collect these from: 1) you directly and our observations of your interaction with us; 2) Service Providers; 3) automatic data collection technologies.
- Categories of Third Parties Disclosed To. We may disclose these to: 1) Sellers; 2) Service Providers.
Purposes for Our Collection of Your Personal Info
The CCPA requires disclosure of the business or commercial purpose for our collecting and disclosing of your Personal Information. We collect, use, and disclose the categories of Personal Information for our business and commercial purposes described in the “Purposes for Collecting Personal Information” and “Disclosing or Sharing Your Personal Information” sections above, including providing and improving the Services, maintaining the safety and security of the Services, processing purchase and sale transactions, processing payments, and recommending features and services.
Your Rights on the Sale of Your Personal Info
We will not sell or Share (as defined in CCPA and in the “Purposes For Collection Personal Information” Section above) Personal Information about you. You do not need to “opt-out” or tell us to refrain from selling or Sharing your Personal Information.
Your Right to Nondiscrimination
Limiting use of, or deleting, your Personal Information, or restricting certain Personal Information we may disclose to third parties, may impact features and uses that rely on the use of sharing of that information. However, we will not discriminate against you for exercising any of your rights under the CCPA, including otherwise denying you goods or services, providing you with a different level or quality of services, or charging you different prices or rates for Services.
Accessibility
If you have a disability and would like to access this policy in an alternative format, please contact us using one of the channels listed in the “Contact Us” section below.
Contact Us
If you have questions about these practices, you can contact us through one of the channels listed in the “Contact Us” section below.
Security
While no data transmission over the Internet is 100% secure from intrusion, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Information. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Information, we cannot guarantee the security of your Information transmitted to or through the Services. Any transmission of Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
It is important for you to protect against unauthorized access to your password and to your computers and devices. Be sure to sign off when finished using a shared computer.
Linked Services
The Services may be linked to other sites and platforms operated by other companies, including, without limitation, third party services. The Services may also feature advertisements from other third parties. Relace is not responsible for the privacy practices of such other sites and platforms or other services operated by third parties that are linked to or integrated with the Services or for the privacy practices of third party online advertising services. Once you leave the Services via such a link, access a third party application or click on an advertisement, you should check the applicable privacy policy of the third party.
User Control
- Access Rights: You can view and update your account information through the platform.
- Data Deletion: Contact us to delete your account and associated data.
- Export Options: Download your trained models and related data.
Changes to This Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on the Services with a notice that the Privacy Policy has been updated on the Site homepage. If we make material changes to this Privacy Policy that expand our rights to use the Personal Information we have already collected from you, we will notify you and provide you with a choice about our future use of such Personal Information. Please look at the “Last Updated” date at the top of this Privacy Policy to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective immediately, when we post the revised Privacy Policy on the Services. Your continued use of the Site or Service following any such change constitutes acceptance of the updated Privacy Policy.
Contact Us
For questions about this Privacy Policy or our data practices, you can reach us at:
Email: info@relace.ai
Mail: 130 Bush Street San Francisco, CA 94104
Effective Date
This Privacy Policy is effective as of April 7th, 2025.